The quickest way to order your medication is through our POD telephone service.
To order your medication telephone the POD service on 01782 432469.
You can call the POD Service between 9am and 4pm Monday to Friday excluding Bank Holidays.
You can order medication, raise a medication query, request an alternative medication or request an early supply due to holidays etc.
Our call handlers are working extremely hard to answer all calls as soon as they possibly can. Your patience and understanding is appreciated. If you can, please Telephone the POD Service team and keep the practice phone lines for patients who need them most.
Our dedicated and fully trained prescription clerks can deal with your prescription request and any queries that you may have. They will make sure you have the correct quantity of medications, reducing the amount of waste generated.
If your request is urgent (required within 24 hours), then please call the Practice directly.
Online service - Coming Soon
A brand-new online prescription ordering service will be coming soon for Meir Primary Care Network including our Practice, improving access for patients.
In addition to the current phone service provided by the Prescription Ordering Direct (POD) team, an online prescription ordering form will be available soon so patients can place orders quickly and easily online.
Patients who regularly submit repeat prescription requests are being encouraged to visit the webform when available where they can simply complete the online form and submit a repeat medication order.
The new online form is a quick and easy way for patients to order online with just the click of a button. The site can be accessed with a smart phone, tablet or personal computer.
Emailing your prescription requests
The POD Service does NOT accept email requests but you can still email the practice team at Willowbank@stoke.nhs.uk
Provide all of the information below, to enable us to deal with your order in full first time. We need this because the team does not store or hold personal data, so will need this information each time to process your request.
Information our team will need
- Registered GP practice:
- Full name:
- Date of birth:
- First line of address:
- Name of drug, strength, dose and formulation (tablet, cream, inhaler etc):
- How many days of each medication you have left:
- Nominated pharmacy:
- Your contact number:
