Prescriptions

Repeat Prescriptions

Routine repeat prescriptions can be ordered in the following ways:

  • NHS App - Find out more about the NHS App at: www.nhs.uk/nhsapp
  • POD (Prescription Ordering Direct) - Call our free direct prescription ordering service on 01782 432469
    • Available from Monday 29th January 9am - 4pm
  • In person - hand your repeat slip in at reception having clearly marked the items required.
  • Online - please ask at reception to register for our on-line services to access Emis Web online
  • By post - send it to us with a stamped addressed envelope if you want us to post it back to you.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Urgent Prescriptions

Requests for urgent prescriptions may be made by telephone and will be ready to be collected by 18:00 the same day.

prescription

NHS App

Did you know you can manage repeat prescriptions from Willow Bank Surgery in the NHS App?

You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.

Find out more about the NHS App at: www.nhs.uk/nhsapp

111 Online

Emergency Prescriptions

Use this service to request a limited emergency supply of a medicine you’ve completely run out of.

This must be a medicine you are prescribed regularly, through a repeat prescription.

You will be charged your usual prescription fee. If you do not usually pay, it will be free.

When not to use this service

You cannot use this service to get:

  • antibiotics for a new or recent problem
  • controlled drugs that require identification to collect

Please use the link below:

Emergency prescriptions - NHS 111

 

Electronic Prescribing Service

This practice is set up for the electronic prescription service.

This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.

To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.

For more information please click here

Medication Reviews

Patients on repeat medication will be asked to see a doctor, pharmacist, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Not Registered for Online Services?

Prescription

Request Repeat Prescription

This service is temporarily unavailable.  Please use our Prescription Ordering Direct Service on 01782 432469 or order via the NHS app

meds

Please complete our online consultation form or ring the Prescription Ordering Direct Service on 01782 432469

two plastic containers filled with food

Please contact the practice using the online consultation form by clicking on the image above

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

ABX Gaurdian